Returns & 14-day right of withdrawal

14 days to change your mind

You have 14 days from the day you receive your order to let us know you wish to return it. After notifying us, you have another 14 days to send the product back. This is your statutory right under the EU Consumer Rights Directive (2011/83/EU).

How to return your order

1. Email us at info.summerfind@gmail.com or message us on WhatsApp (+31 6 51690285) with your order number.
2. We'll send you the return address and instructions within 24 hours.
3. Ship the item back in its original condition and packaging.
4. Once we receive and inspect your return, your full refund is processed within 14 days to your original payment method.

Condition of returned items

Products must be unused, undamaged and returned in their original packaging with all tags and accessories. You may inspect the item the same way you would in a physical store. If a product is returned in a noticeably reduced condition, we may apply a proportional deduction from your refund.

Return shipping costs

Return shipping is paid by the customer, unless the product arrived damaged, defective, or incorrect — in those cases, SummerFind covers the full return cost.

Refunds

Refunds include the product price and the original standard shipping cost. We process refunds within 14 days of receiving your return, using the same payment method you used at checkout.

Exceptions

In line with EU law, the right of withdrawal does not apply to sealed hygiene products that have been opened, personalised items, or goods that deteriorate quickly. This will always be clearly indicated on the product page.